Frequently Asked Questions
Where do you ship from?
We ship worldwide from our trusted fulfilment centers to ensure fast delivery and secure packaging.
How long does delivery take?
EU: 3–7 business days • Worldwide: 7–14 business days.
Is shipping free?
Yes — we offer Free Worldwide Shipping on all orders.
What is your return policy?
30-day returns if unused and in original packaging. Email kaeno.life@gmail.com to start.
How do I care for my Kaeno cutlery?
Dishwasher safe. Avoid harsh abrasives to preserve the finish.
Track Your Order
Check your order status and tracking. If you checked out as a guest, use the form below and we’ll email your tracking link.
Guest Order Lookup
Enter the order number (e.g., #1001) and the email you used at checkout. We’ll send your tracking link.